Last Updated: October 5, 2026
1. Introduction
Welcome to xsvzp.shop.
This website and online store are operated by FAN SEN HAIR SALON LTD.
Throughout these Terms of Service, the terms “we,” “us,” “our,” “Company,” and “Store” refer to FAN SEN HAIR SALON LTD.
We provide access to this website, our online store, product information, content, checkout functions, customer support and other related services, collectively referred to as the “Services.”
Our online store may use Shopify as the e-commerce platform through which products and Services are offered to customers.
By visiting our website, browsing products, creating an account where available, placing an order or otherwise using the Services, you agree to these Terms of Service.
If you do not agree with these Terms, you should not use the Services.
Our Privacy Policy, Return and Refund Policy, Shipping & Delivery Policy, Payment Policy, and other applicable policies published on our website form part of the terms governing use of our Services and purchases from our Store.
Nothing in these Terms is intended to exclude, restrict or limit any mandatory consumer right that cannot legally be waived under applicable law.
2. Company Information
The online store is operated by:
Company Name: FAN SEN HAIR SALON LTD
Company Number: 16551801
Registered Address:
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Website: xsvzp.shop
Email: support@xsvzp.shop
The address above is the company's registered office.
3. Eligibility to Use the Services
By using the Services, you confirm that you:
- Have the legal capacity to enter into a binding contract;
- Are at least the age of legal majority in your country or have appropriate authorization from a parent or legal guardian;
- Will provide accurate and complete information when placing an order;
- Will use the Services only for lawful purposes; and
- Will comply with these Terms and applicable law.
You must not use the Services for fraudulent, unlawful or unauthorized purposes.
4. Customer Accounts
Where customer accounts are available, you may be required to provide certain information to register or use account functions.
You are responsible for:
- Providing accurate account information;
- Keeping your information current;
- Protecting your password and login credentials;
- Taking reasonable steps to prevent unauthorized access to your account; and
- Informing us promptly if you suspect unauthorized access.
You are responsible for activity carried out through your account except where applicable law provides otherwise.
We may suspend or restrict an account where reasonably necessary to protect customers, prevent fraud, comply with applicable law or enforce these Terms.
5. Product Information
We aim to provide accurate product descriptions, photographs, specifications, prices and availability information.
However, product appearance may vary slightly depending on factors such as:
- Screen settings;
- Display technology;
- Lighting;
- Reasonable manufacturing updates;
- Packaging changes; or
- Other reasonable product variations.
We reserve the right to correct errors, inaccuracies or omissions in product information where necessary.
Where an error materially affects an order already placed, we will take reasonable steps to inform the customer and provide an appropriate solution in accordance with applicable law.
Nothing in this section permits us to materially substitute a different product without the customer's agreement where such agreement is required.
6. Product Availability
Products are subject to availability.
Adding an item to a shopping cart does not necessarily reserve the product.
We may limit product quantities where reasonably necessary because of:
- Stock limitations;
- Supply restrictions;
- Fraud-prevention requirements;
- Technical errors;
- Shipping limitations; or
- Other legitimate business reasons.
If a product becomes unavailable after an order is placed, we may contact you regarding an appropriate alternative, revised arrangement or cancellation and refund.
We will not substitute a materially different product without customer agreement where such agreement is required by applicable law.
7. Prices
Product prices are displayed on our website.
The final amount payable will be displayed during checkout before the order is submitted.
Prices may change from time to time. Changes will not normally affect orders that have already been accepted, except where an obvious pricing error has occurred and applicable law permits correction.
Depending on the destination and circumstances, the final amount may include applicable:
- VAT or other taxes;
- Customs duties;
- Import taxes;
- Shipping charges; or
- Other legally applicable charges.
Charges collected directly by us will be displayed during checkout where reasonably possible.
We do not make a general representation that every tax, customs duty or destination-specific charge is included in every displayed product price unless this is expressly stated during checkout.
8. Orders
When you submit an order, you are making an offer to purchase the selected products subject to these Terms.
After placing an order, you may receive an electronic order confirmation.
An automated order confirmation acknowledges receipt of the order but does not necessarily mean that the order has been finally accepted.
Orders may be reviewed before acceptance for reasons including:
- Product availability;
- Payment verification;
- Delivery availability;
- Fraud prevention;
- Incorrect pricing;
- Incorrect product information; or
- Compliance with applicable law.
A purchase contract is formed when the order is accepted in accordance with the applicable checkout and order confirmation process.
Nothing in this section affects any mandatory consumer rights applicable after a contract has been formed.
9. Order Information
You are responsible for ensuring that information provided when placing an order is accurate and complete.
This may include:
- Customer name;
- Billing information;
- Shipping address;
- Postal code;
- Telephone number where requested;
- Email address; and
- Product selection.
Please contact us as soon as possible if you notice an error.
If an order has already entered processing or has been dispatched, changes may no longer be possible through our ordinary order-processing procedures.
Additional reasonable costs caused by incorrect information provided by the customer may be the customer's responsibility where permitted by applicable law.
10. Right to Refuse or Cancel Orders
We may refuse, hold or cancel an order where reasonably necessary, including where:
- A product is unavailable;
- Payment cannot be verified;
- Fraud or unauthorized activity is reasonably suspected;
- Delivery information appears invalid;
- An obvious pricing or technical error has occurred;
- The order violates these Terms;
- The transaction may violate applicable law; or
- Delivery cannot reasonably be completed.
If we cancel an order after payment has been collected, any refund due will be handled in accordance with applicable law and our Return and Refund Policy.
We will not cancel an accepted order merely to avoid an applicable consumer obligation.
11. Payment
Available payment methods will be displayed during checkout.
Payment methods may vary depending on factors such as:
- Customer location;
- Currency;
- Order value;
- Product;
- Payment provider;
- Billing country; and
- Delivery destination.
Only payment methods displayed and available during checkout can be selected for an order.
Third-party payment providers may process payments according to their own terms, privacy practices and security requirements.
You agree to provide accurate payment information and confirm that you are authorized to use the selected payment method.
We will not require customers to send online banking passwords, PINs, one-time security codes or other confidential authentication credentials to us by email.
Please review our Payment Policy for additional information.
12. Payment Authorization and Verification
Orders may be subject to payment authorization or verification before processing.
An order may be delayed, held or cancelled where:
- Payment authorization fails;
- Payment cannot be verified;
- The transaction appears unauthorized;
- Fraudulent activity is reasonably suspected; or
- Additional verification is reasonably required.
If an independent payment provider declines a transaction, we may not be able to override that provider's decision.
13. Taxes, Customs and Import Charges
Orders delivered across national borders may be subject to:
- VAT;
- Customs duties;
- Import taxes;
- Customs clearance charges; or
- Other legally applicable charges.
Where such charges are collected directly by us, the applicable amount will be displayed during checkout where reasonably possible.
Where destination-specific charges are not collected during checkout, additional charges may be assessed independently by relevant authorities or service providers where permitted by applicable law.
Customers may be responsible for such charges where permitted by applicable law.
Customers are also responsible for complying with lawful import restrictions applicable to their destination.
For additional information, please review our Shipping & Delivery Policy.
14. Shipping and Delivery
Orders are shipped according to the delivery options available for the applicable order and the information provided in our Shipping & Delivery Policy.
Order processing generally takes approximately 1–2 business days.
After dispatch, standard delivery generally takes approximately 5–7 business days.
The typical overall estimated timeframe is therefore approximately 6–9 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on factors including:
- Destination;
- Carrier operations;
- Customs procedures where applicable;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Incorrect or incomplete delivery information;
- High order volumes; or
- Other circumstances outside our reasonable control.
Mandatory consumer rights concerning delayed or failed delivery remain unaffected.
15. Delivery Risk
Responsibility for loss or damage during delivery will be determined in accordance with applicable consumer law.
For consumer orders, risk will generally not pass to the customer before the customer, or a person designated by the customer other than the carrier, receives the goods, except where applicable law provides otherwise.
If an order appears to have been lost or damaged during transit, please contact:
Email: support@xsvzp.shop
We will review the available shipment information and provide appropriate assistance.
16. Order Cancellation
If you wish to cancel or modify an order, please contact us as soon as possible:
Email: support@xsvzp.shop
We will make reasonable efforts to assist you.
However, once an order has entered processing or has been dispatched, cancellation or modification through our ordinary order-processing procedures may no longer be possible.
This does not remove any mandatory statutory cancellation or withdrawal right available under applicable law.
17. Returns and Refunds
Returns, exchanges and refunds are governed by our Return and Refund Policy and applicable consumer law.
Eligible customers may have access to:
- Our voluntary 30-day return policy; and
- Applicable statutory consumer rights.
Customers requesting a voluntary return should generally contact us within 30 days from the date the order is received, subject to the conditions stated in our Return and Refund Policy.
Where applicable law provides consumers with a statutory right to withdraw from an eligible distance purchase, that right remains unaffected by our voluntary return policy.
Customers should contact us before returning products and follow the applicable return instructions.
Our registered office is not automatically the return address for products.
Please do not send a return to our registered office unless that address is expressly confirmed in the applicable return instructions.
18. Defective, Damaged or Incorrect Products
If a product arrives:
- Damaged;
- Defective;
- Incorrect;
- Incomplete; or
- Otherwise not in conformity with the purchase contract,
please contact us promptly at:
Email: support@xsvzp.shop
We may request reasonable information or evidence necessary to review the issue, such as:
- Order number;
- Photographs;
- Videos where relevant;
- Packaging photographs; or
- Shipping label information.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, price reduction or another legally appropriate solution.
Nothing in these Terms limits mandatory legal rights concerning defective or non-conforming goods.
19. Right of Withdrawal
Where applicable consumer protection law provides eligible consumers with a statutory right to withdraw from a distance purchase without providing a reason, that right remains unaffected by these Terms.
For eligible consumers in the European Union or European Economic Area, eligible online purchases generally have a 14-day statutory withdrawal period, subject to applicable legal conditions and exceptions.
For goods, the applicable withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
The applicable conditions, procedures and exceptions are described in our Return and Refund Policy.
Nothing in our voluntary 30-day return policy reduces an applicable statutory withdrawal right.
20. Promotions and Discounts
Where a promotion or discount is actually made available through our website, it may be subject to specific conditions displayed with the applicable offer.
Depending on the promotion, conditions may concern:
- Eligible products;
- Eligible customers;
- Eligible destinations;
- Promotion period;
- Minimum order requirements;
- Discount value; or
- Whether the promotion can be combined with another offer.
A promotion may be corrected or withdrawn where a technical error, obvious mistake, misuse or fraud has occurred, subject to applicable law.
We do not guarantee that promotions or discounts will always be available.
Mandatory consumer rights remain unaffected.
21. Personal Information
Personal information submitted through the Services is handled in accordance with our Privacy Policy and applicable data protection law.
Depending on the circumstances, personal information may be processed where reasonably necessary to:
- Process orders;
- Process or arrange payments;
- Arrange delivery;
- Provide customer support;
- Process returns and refunds;
- Prevent fraud;
- Maintain website security; and
- Operate our Services.
Please review our Privacy Policy for additional information.
22. Intellectual Property
Content made available through the Services may be protected by intellectual property laws.
Protected content may include:
- Business or brand names;
- Logos;
- Product names and descriptions;
- Photographs and graphics;
- Videos;
- Text;
- Designs;
- Website layouts;
- Software; and
- Other website content.
Such content may belong to us, Shopify, suppliers, licensors or other applicable rights holders.
Nothing in these Terms is intended to represent that we own third-party trademarks, product photographs, brand names or other intellectual property merely because such material appears on our website.
You may use the website for personal and lawful shopping purposes.
Without appropriate permission or another lawful basis, protected content or trademarks must not be copied, reproduced, republished, commercially exploited, modified or misleadingly used.
Nothing in these Terms transfers ownership of intellectual property rights to customers.
23. Prohibited Uses
You must not use the Services:
- For unlawful or fraudulent purposes;
- To solicit unlawful activity;
- To violate applicable laws or regulations;
- To infringe intellectual property rights;
- To harass, abuse or threaten others;
- To submit false or misleading information;
- To transmit viruses or malicious code;
- To collect personal information unlawfully;
- To spam or phish;
- To interfere with website security;
- To bypass technical restrictions; or
- In another way that unlawfully harms customers, our business or third parties.
We may suspend or restrict access where reasonably necessary because these rules have been violated.
24. Third-Party Tools and Services
The Services may use or integrate functions provided by independent third parties where applicable.
Depending on the services actually used, these may include:
- Shopify;
- Payment providers;
- Shipping or delivery providers;
- Analytics providers;
- Customer service tools;
- Marketing platforms; or
- Other technology providers.
The inclusion of a provider category above does not mean that every category is used in connection with every customer, order or transaction.
Independent third-party services may be subject to their own terms and privacy practices.
To the extent permitted by applicable law, we are not responsible for issues caused exclusively by an independent third-party service outside our reasonable control.
Nothing in this section limits responsibility that cannot legally be excluded.
25. Third-Party Links
Our website may contain links to independent third-party websites or services.
The presence of such a link does not necessarily mean that we endorse, control or are affiliated with the third party.
Independent third-party websites may have their own terms, privacy policies and practices.
Customers should review the applicable terms and privacy information when using an independent third-party service.
26. Errors and Inaccuracies
Occasionally, information on our website may contain:
- Typographical errors;
- Pricing errors;
- Incorrect descriptions;
- Availability errors; or
- Other inaccuracies.
We reserve the right to correct errors and update information where reasonably necessary.
Where an error materially affects an existing customer order, the matter will be handled in accordance with applicable consumer law.
Nothing in this section gives us an unrestricted right to change an accepted order after purchase contrary to applicable consumer law.
27. Service Availability
We aim to keep our Services available but cannot guarantee uninterrupted access.
The website may occasionally be unavailable because of:
- Maintenance;
- Software updates;
- Hosting issues;
- Security incidents;
- Third-party platform outages;
- Network problems; or
- Circumstances outside our reasonable control.
We may modify, suspend or discontinue parts of the Services where reasonably necessary.
Where such changes affect existing accepted orders, applicable contractual obligations and mandatory consumer rights remain unaffected.
28. Disclaimer
Product information and website content are provided for shopping and informational purposes.
We make reasonable efforts to keep information accurate and current.
However, except where prohibited by applicable law, we do not guarantee that:
- The website will always be uninterrupted;
- All website content will always be free from technical or typographical errors;
- Every product will remain available;
- Independent third-party services will always operate without interruption; or
- Every technical error can be prevented.
Nothing in this section excludes or limits any guarantee, warranty, statutory remedy or consumer right that cannot lawfully be excluded.
This section does not reduce our obligations to provide goods that conform to the applicable purchase contract and mandatory consumer law.
29. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms is intended to exclude or limit liability for:
- Fraud or fraudulent misrepresentation;
- Intentional misconduct;
- Death or personal injury caused by negligence where such liability cannot legally be excluded;
- Breach of mandatory consumer protection law; or
- Any other liability that cannot legally be limited.
To the extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses that are not a reasonably foreseeable consequence of our breach.
If you are a consumer, your mandatory statutory rights remain unaffected.
30. Force Majeure
Where permitted by applicable law, we will not be responsible for delays or failures caused by circumstances outside our reasonable control.
Such circumstances may include:
- Natural disasters;
- Extreme weather;
- War or civil unrest;
- Government restrictions;
- Strikes;
- Transportation disruptions;
- Telecommunications failures;
- Major platform outages;
- Epidemics; or
- Other events outside our reasonable control.
We will take reasonable steps to minimize the impact where reasonably possible.
Nothing in this section removes mandatory consumer rights that continue to apply despite such circumstances.
31. Customer Responsibility for Unlawful Misuse
To the extent permitted by applicable law, a customer may be responsible for losses or costs arising directly from their unlawful misuse of the Services or deliberate violation of these Terms.
This provision does not reduce any statutory protection available to consumers and does not impose responsibility where doing so would be prohibited by applicable law.
32. Severability
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent necessary where legally possible.
The remaining provisions will continue in effect to the extent permitted by applicable law.
33. No Waiver
If we do not immediately enforce a provision of these Terms, this does not necessarily mean that we waive our right to enforce it later.
Any waiver will apply only to the specific circumstances concerned and only to the extent permitted by applicable law.
34. Entire Agreement
These Terms, together with our:
- Privacy Policy;
- Return and Refund Policy;
- Shipping & Delivery Policy;
- Payment Policy; and
- Other applicable policies displayed on our website
constitute the applicable terms governing use of the Services and purchases from our Store, subject to mandatory law.
If there is a conflict between these Terms and a mandatory legal requirement, the mandatory legal requirement will apply.
35. Governing Law
These Terms and purchase contracts will generally be governed by the laws applicable to FAN SEN HAIR SALON LTD in England and Wales, subject to mandatory consumer protection rules that may apply.
Consumers located in another jurisdiction may also benefit from mandatory consumer protections provided by the laws applicable to them.
Nothing in these Terms is intended to deprive a consumer of protections that cannot legally be waived.
36. Dispute Resolution
If you have a complaint or dispute, please contact us first so that we can attempt to resolve the matter directly:
Email: support@xsvzp.shop
Consumers may also have access to courts, consumer authorities or alternative dispute resolution procedures under applicable law.
Nothing in these Terms restricts any legally available consumer remedy or any right to bring a claim before a competent court where such right cannot legally be restricted.
37. Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- Applicable law;
- Regulatory requirements;
- Our Services;
- Shopify or other service providers;
- Payment or delivery systems;
- Security requirements; or
- Our business operations.
The latest version will be published on our website with an updated revision date.
Changes will not retroactively remove rights that have already arisen under an accepted order where doing so would be prohibited by applicable law.
38. Contact Information
If you have questions about these Terms, an order or our Services, please contact:
FAN SEN HAIR SALON LTD
Company Number: 16551801
Registered Address:
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Website: xsvzp.shop
Email: support@xsvzp.shop
Telephone: +44 28 1158 0814
The address above is the company's registered office. It should not automatically be treated as a product return address. Please follow the return instructions provided under our Return and Refund Policy before sending a product back.