Last Updated: September 17, 2026
Welcome to the xsvzp.shop FAQ.
Below you will find answers to common questions about ordering, payment, shipping, delivery, tracking, cancellations, returns, refunds, and customer support.
If you cannot find the answer you need, please contact us at support@xsvzp.shop.
1. Who operates xsvzp.shop?
The online store xsvzp.shop is operated by:
FAN SEN HAIR SALON LTD
Company Number: 16551801
Registered Address:
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Email: support@xsvzp.shop
Telephone: +44 28 1158 0814
The company registration documents identify FAN SEN HAIR SALON LTD as a private company limited by shares with its registered office in England and Wales.
2. How can I place an order?
You can place an order directly through xsvzp.shop.
Select the product you wish to purchase, choose the applicable product options or variations, add the product to your cart, and proceed through checkout.
Before submitting your order, please make sure that your:
- Name;
- Email address;
- Telephone number;
- Billing information;
- Shipping address;
- Postal code; and
- Product selection
are accurate.
3. How do I know whether my order has been received?
After successfully placing an order, you may receive an order confirmation at the email address provided during checkout.
Please check your inbox and, where appropriate, your spam or junk folder.
If you cannot locate your order confirmation, please contact:
When contacting us, please provide your name and the email address used during checkout.
4. What payment methods do you accept?
The payment methods currently available to you will be displayed during checkout.
Available payment methods may vary depending on your:
- Location;
- Currency;
- Order value;
- Product;
- Payment provider; and
- Delivery destination.
Please refer to the checkout page for the payment methods currently available for your order.
5. Is payment on xsvzp.shop secure?
Our online store may use Shopify and independent payment providers to process transactions.
Depending on the payment method selected, sensitive payment information may be processed directly by the relevant payment provider.
You should never send us passwords, PINs, complete online banking credentials, or one-time security codes by email.
For additional information, please review our Payment Policy and Privacy Policy.
6. Why was my payment declined?
A payment may be declined for reasons including:
- Incorrect payment information;
- Insufficient funds;
- Billing information mismatch;
- Bank restrictions;
- Payment provider restrictions;
- Transaction limits;
- Security checks;
- Fraud-prevention controls; or
- Technical problems.
If your payment is declined, please verify the information entered during checkout.
You may also contact your bank or payment provider or select another payment method if one is available during checkout.
7. How long does order processing take?
Orders are generally processed within 1–2 business days after they have been successfully placed and confirmed.
Business days generally exclude Saturdays, Sundays, and public holidays.
During periods of high order volume, promotions, or public holidays, processing may occasionally take longer.
8. How long does delivery take?
After your order has been dispatched, estimated delivery is generally:
5–7 business days
This does not normally include the initial 1–2 business day order processing period.
The typical overall timeframe is therefore approximately 6–9 business days, although actual delivery times may vary.
Delivery may be affected by the destination, carrier, customs processing, public holidays, severe weather, or other logistical circumstances.
These delivery periods follow the shipping timeframes used in the reference policy.
9. Can I track my order?
Where tracking is available, you may receive a tracking number or tracking link after your order has been dispatched.
Tracking information may take approximately 24–48 hours after dispatch to become active in the carrier's system.
If your tracking information does not update immediately, please allow additional time.
10. What should I do if my tracking information is not updating?
If tracking information has only recently been issued, please allow approximately 24–48 hours for the carrier's system to update.
If there has been no meaningful tracking update for an extended period, please contact:
Email: support@xsvzp.shop
Telephone: +44 28 1158 0814
Please include your order number and tracking number where available.
11. Can I change my shipping address?
If your order has not yet been dispatched, we may be able to update your shipping information.
Please contact us as soon as possible:
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
Customers are responsible for checking their delivery information before submitting an order.
12. Can I change or cancel my order?
If you wish to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to assist you.
However, once an order has entered processing or has been dispatched, ordinary cancellation or modification may no longer be possible.
Any mandatory statutory cancellation or withdrawal rights remain unaffected.
13. What happens if my parcel is delayed?
If your estimated delivery period has passed, please first check the tracking information provided by the carrier.
Delays may occur because of:
- Carrier congestion;
- Customs processing;
- Public holidays;
- Severe weather;
- Transportation disruptions;
- Incorrect delivery information; or
- Other circumstances affecting delivery.
If there has been no meaningful tracking update for an extended period, contact us with your order number.
14. What should I do if my parcel appears to be lost?
First, please:
- Check your tracking information;
- Confirm your shipping address;
- Check whether another household member accepted the parcel;
- Check reception or designated delivery areas;
- Check any carrier delivery notice; and
- Contact the local carrier where appropriate.
If you still cannot locate the parcel, contact us at:
Please provide your name, order number, delivery address, and tracking information.
15. What should I do if my product arrives damaged?
Please inspect your order as soon as reasonably possible after delivery.
If your product or parcel arrives damaged, contact us promptly.
Where reasonably possible, provide:
- Your order number;
- A description of the problem;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where relevant.
Please retain the original packaging while we review the matter.
16. What should I do if I receive the wrong product?
Please contact us promptly at support@xsvzp.shop.
Include:
- Your order number;
- Photographs of the product received;
- A photograph of the shipping label; and
- A description of what you ordered.
After reviewing the information, we will provide appropriate instructions.
17. What if something is missing from my order?
If your order arrives with a missing product, component, or accessory, please contact us.
Please provide your order number and photographs of the products, packaging, and shipping label where reasonably possible.
We will review the issue and provide an appropriate solution.
18. What is your return period?
We offer a 30-day voluntary return period for eligible products.
You may request a return within 30 days from the date you receive your order.
Eligible voluntary returns should generally be in the same condition in which they were received, unused and undamaged, with the original components and accessories.
The reference return policy likewise uses a 30-day voluntary return period.
Mandatory statutory consumer rights remain unaffected.
19. How do I request a return?
Before returning any product, contact us to request return authorization and instructions:
Email: support@xsvzp.shop
Telephone: +44 28 1158 0814
Please provide:
- Your full name;
- Order number;
- Email address used for the order;
- Product you wish to return;
- Reason for the return; and
- Photographs or videos where relevant.
Please do not send products back before receiving the applicable return instructions.
20. Where should I send my return?
Please contact us before returning a product.
Unless we provide a different authorized return address in your return instructions, approved returns should be sent to:
FAN SEN HAIR SALON LTD
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Company Number: 16551801
Do not send parcels on a cash-on-delivery, postage-due, or collect-on-delivery basis unless we have expressly agreed to this in advance.
21. Who pays for return shipping?
For voluntary change-of-mind returns, customers are generally responsible for direct return shipping costs.
If the return results from a defective, damaged, incorrect, or otherwise non-conforming product supplied by us, reasonable return shipping costs will be handled in accordance with applicable consumer law and our Return and Refund Policy.
We recommend using a trackable shipping service when returning products.
22. Do consumers have a statutory right of withdrawal?
Where applicable consumer protection law provides a statutory withdrawal right for distance purchases, those rights remain unaffected by our commercial return policy.
For eligible consumers in the European Union or European Economic Area, eligible online purchases generally have a 14-day statutory withdrawal period, subject to applicable conditions and exceptions.
Please review our Return and Refund Policy for further details.
23. Are any products non-returnable?
Certain products may be excluded from voluntary returns or statutory withdrawal rights where permitted by applicable law.
Examples may include:
- Clearly personalized products;
- Products liable to deteriorate or expire rapidly;
- Certain sealed hygiene or health-protection products after unsealing;
- Certain sealed software or media after opening; and
- Other products legally excluded from withdrawal.
These exceptions do not remove mandatory rights concerning defective, damaged, incorrect, or non-conforming products.
24. How long does a refund take?
After an eligible voluntary return has been received and inspected, approved refunds are normally processed within 10 days after approval.
Your bank, card issuer, or payment provider may require additional time before the refunded amount appears in your account.
If more than 15 days have passed since we confirmed approval of your refund and you have not received it, please contact us.
25. How will I receive my refund?
Where possible, an approved refund will normally be issued to the original payment method.
Where an applicable statutory right requires a different procedure, refunds will be handled in accordance with the applicable legal requirements.
We do not charge a separate refund processing fee.
26. Can I exchange a product?
Depending on product availability, we may:
- Arrange a direct exchange; or
- Ask you to return the original product and place a new order.
Please contact support@xsvzp.shop before sending anything back.
Replacement product availability cannot be guaranteed until the exchange or replacement has been confirmed.
27. What happens if I refuse or do not collect my delivery?
Refusing a parcel or failing to collect it does not necessarily constitute a valid exercise of a statutory withdrawal right.
If you wish to withdraw from an eligible order, please contact us directly and clearly communicate your decision.
Additional reasonable costs resulting from incorrect delivery information or failure to collect an order may be the customer's responsibility where permitted by applicable law.
28. Are there customs duties or import taxes?
Orders delivered across national borders may be subject to:
- VAT;
- Customs duties;
- Import taxes;
- Customs clearance fees; or
- Other government charges.
Where charges are collected by us, they will be displayed during checkout where reasonably possible.
Additional charges imposed independently by destination authorities may apply depending on the order and destination.
29. How is my personal information used?
We may process personal information where necessary to:
- Process orders and payments;
- Arrange delivery;
- Provide customer support;
- Process returns and refunds;
- Prevent fraud;
- Maintain website security; and
- Comply with applicable legal requirements.
Please review our Privacy Policy for detailed information about personal data processing and your applicable privacy rights.
30. How can I contact customer service?
For questions regarding products, orders, payments, shipping, tracking, returns, refunds, or other customer service matters, please contact:
FAN SEN HAIR SALON LTD
Email: support@xsvzp.shop
Telephone: +44 28 1158 0814
When contacting us regarding an existing order, please include your order number and the email address used when placing the order.
31. Company Information
Company Name: FAN SEN HAIR SALON LTD
Company Number: 16551801
Registered Address:
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Website: xsvzp.shop
Email: support@xsvzp.shop
Telephone: +44 28 1158 0814