Last Updated: October 5, 2026
This Privacy Policy describes how FAN SEN HAIR SALON LTD (“we,” “us,” “our,” or the “Company”) collects, uses, stores, shares and protects personal information when you visit xsvzp.shop, place an order, contact us or otherwise use our services.
Our online store may use Shopify and third-party service providers where reasonably necessary to support functions such as payment processing, order fulfilment, delivery, website operation, security, analytics or marketing.
The specific service providers and technologies used may change depending on our business operations and the services available through our online store.
Please read this Privacy Policy carefully.
1. Company Information
The business responsible for processing personal information in connection with the online store is:
Company Name: FAN SEN HAIR SALON LTD
Company Number: 16551801
Registered Address:
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Website: xsvzp.shop
Email: support@xsvzp.shop
FAN SEN HAIR SALON LTD generally acts as the data controller for personal information processed in connection with our online store, except where another service provider acts as an independent controller.
2. Scope of This Privacy Policy
This Privacy Policy applies when you:
- Visit or browse our online store;
- Create or manage a customer account, where available;
- Add products to your shopping cart;
- Place or manage an order;
- Make a payment;
- Request delivery;
- Contact customer support;
- Request a return, exchange or refund;
- Subscribe to marketing communications, where available;
- Interact with our advertisements, where applicable; or
- Otherwise communicate or interact with us.
Our website, online store, products, customer support functions and related services are collectively referred to as the “Services.”
3. Personal Information We Collect
The personal information we collect depends on how you interact with our Services.
3.1 Contact Information
We may collect:
- Full name;
- Billing address;
- Shipping address;
- Postal code;
- City;
- Country;
- Email address;
- Telephone number; and
- Other contact information you provide.
3.2 Order and Transaction Information
When you place or manage an order, we may collect:
- Products ordered;
- Order number;
- Product quantities;
- Selected product models or variations;
- Purchase price;
- Order status;
- Delivery status;
- Tracking information, where available;
- Return information;
- Exchange information;
- Refund information; and
- Communications concerning your order.
3.3 Payment Information
Depending on the payment method used, we or our payment service providers may process:
- Selected payment method;
- Payment status;
- Billing information;
- Transaction amount;
- Transaction identifiers;
- Partial payment card information where applicable; and
- Payment confirmation information.
Complete payment card information may be processed directly by Shopify, banks, card networks or independent payment providers rather than stored by us.
We do not require customers to send payment passwords, online banking passwords, PINs, one-time security codes or other confidential authentication credentials to us by email.
3.4 Customer Account Information
If customer accounts are available, we may collect:
- Account name;
- Email address;
- Login information;
- Authentication information;
- Saved addresses;
- Account preferences;
- Communication preferences; and
- Order history.
Customers are responsible for taking reasonable steps to protect their login information.
3.5 Customer Support Information
When you contact us, we may collect:
- Your name;
- Email address;
- Telephone number;
- Order number;
- Product information;
- Messages sent to us;
- Complaint details;
- Return or refund reasons;
- Photographs;
- Videos; and
- Other information you voluntarily provide.
3.6 Device and Technical Information
When you use our website, certain information may be collected automatically depending on the technologies used.
This may include:
- IP address;
- Browser type and language;
- Device type;
- Operating system;
- Device identifiers;
- Pages viewed;
- Date and time of access;
- Referring website;
- Session information;
- Click and navigation information;
- Cookie identifiers;
- Approximate location derived from an IP address;
- Network information; and
- Website performance or error information.
3.7 Marketing and Preference Information
Where applicable, we may collect information about:
- Marketing preferences;
- Product interests;
- Products viewed or purchased;
- Advertising interactions;
- Email engagement;
- Promotional campaign participation; and
- Other communication preferences.
4. How We Collect Personal Information
We may collect personal information in several ways.
Information You Provide Directly
You may provide information when you:
- Place an order;
- Create an account, where available;
- Complete a form;
- Provide billing or shipping information;
- Contact customer support;
- Request a return or refund;
- Subscribe to marketing communications, where available; or
- Otherwise communicate with us.
Information Collected Automatically
Depending on the technologies used by our website and service providers, certain information may be collected automatically through technologies such as:
- Cookies;
- Pixels;
- Tags;
- Server logs;
- Device identifiers;
- Analytics technologies; and
- Similar technologies.
Information Received From Service Providers
Where applicable, we may receive information from service providers that assist with functions such as:
- Website hosting and e-commerce services;
- Payments;
- Fraud prevention;
- Order fulfilment;
- Shipping and delivery;
- Customer support;
- Analytics;
- Advertising; and
- Other technical or business services.
The service providers used may vary depending on our business operations and the services applicable to a particular transaction.
5. How We Use Personal Information
We may use personal information where reasonably necessary to:
- Operate and maintain our online store;
- Process and confirm orders;
- Process payments;
- Verify transactions;
- Arrange order fulfilment;
- Arrange shipment and delivery;
- Provide tracking information where available;
- Communicate about orders;
- Manage customer accounts where available;
- Provide customer support;
- Respond to questions and complaints;
- Process cancellations, returns, exchanges and refunds;
- Detect and prevent fraud;
- Protect customer accounts and our website;
- Improve our Services;
- Understand how customers use our website;
- Personalize aspects of the shopping experience where applicable;
- Measure website and advertising performance where applicable;
- Send service-related communications;
- Send marketing communications where legally permitted;
- Maintain accounting and transaction records;
- Comply with tax and legal requirements;
- Establish, exercise or defend legal claims; and
- Protect the rights, property and safety of customers, our business and third parties.
6. Legal Bases for Processing
Where the UK GDPR, EU GDPR or other applicable data protection legislation requires a legal basis, we may process personal information on one or more of the following bases.
Performance of a Contract
We may process information where necessary to:
- Accept and process your order;
- Receive or arrange payment;
- Arrange delivery;
- Provide customer support;
- Process returns or refunds; and
- Perform other contractual obligations.
Compliance With Legal Obligations
We may process or retain information where necessary to comply with accounting, taxation, consumer protection, regulatory or other applicable legal requirements.
Legitimate Interests
Where permitted by law, we may process information for legitimate interests such as:
- Preventing fraud;
- Maintaining website security;
- Improving our Services;
- Managing customer relationships;
- Understanding business performance;
- Responding to enquiries; and
- Protecting our legal rights.
When relying on legitimate interests, we consider whether those interests are outweighed by applicable individual rights and freedoms.
Consent
Where legally required, we may request consent before:
- Sending certain marketing communications;
- Using certain non-essential cookies;
- Activating certain advertising technologies; or
- Processing information for other optional purposes.
Where processing is based on consent, you may withdraw your consent as permitted by applicable law.
7. Shopify
Our online store may use Shopify to provide the technical e-commerce platform through which products and Services are offered.
Where Shopify services are used, Shopify may process certain personal information when customers browse the store, add products to a cart, create an account, complete checkout, place an order or interact with Shopify-powered features.
Shopify processes information according to its own privacy practices and applicable data protection requirements.
Depending on the services used, customer information may be processed through systems or infrastructure located outside the customer's country.
Where required by applicable law, appropriate safeguards will apply to relevant international transfers.
8. Payment Service Providers
Payments may be processed by independent payment service providers depending on the payment methods made available during checkout.
Depending on the applicable payment method, these providers may process:
- Your name;
- Billing information;
- Payment details;
- Transaction information;
- Device information;
- Fraud-prevention information; and
- Other information reasonably necessary to process or secure the payment.
Payment providers may act as independent data controllers for information processed through their own systems.
The payment methods actually available for an order are those displayed during checkout.
9. Shipping, Delivery and Fulfilment
Where reasonably necessary to fulfil and deliver an order, we may share relevant personal information with third parties involved in the applicable fulfilment or delivery process.
Depending on the order and services used, these parties may include:
- Shipping companies;
- Postal or courier services;
- Fulfilment service providers;
- Delivery service providers; and
- Tracking service providers.
We do not represent that every type of provider listed above is used for every order.
Information shared may include:
- Customer name;
- Delivery address;
- Postal code;
- Telephone number;
- Email address;
- Order reference;
- Parcel information; and
- Delivery instructions.
Only information reasonably necessary for the applicable fulfilment or delivery service will be shared.
10. Disclosure of Personal Information
We may share personal information with third parties where reasonably necessary to operate our Services, complete a transaction or comply with legal obligations.
Depending on the circumstances and services actually used, recipients may include:
- Shopify;
- Payment processors;
- Banks and card networks;
- Fraud-prevention providers;
- Shipping or delivery providers;
- Fulfilment providers;
- Website or cloud hosting providers;
- Customer support providers;
- Analytics providers;
- Advertising or marketing providers;
- Email service providers;
- Accountants, lawyers, insurers or professional advisers;
- Government authorities;
- Courts;
- Regulators; and
- Law enforcement authorities.
Not every category listed above will necessarily receive personal information in connection with every customer or transaction.
We may also disclose information where reasonably necessary to complete an order, arrange delivery, investigate suspected fraud, protect legal rights or comply with legal obligations.
We do not sell personal information simply for monetary payment to third-party advertisers.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies depending on the features and services enabled on the website.
Cookies and similar technologies may be used to:
- Keep the website functioning;
- Maintain shopping cart sessions;
- Remember preferences;
- Support account login where available;
- Support website security;
- Process checkout;
- Detect suspicious activity;
- Analyze website traffic where applicable;
- Measure website performance;
- Improve the shopping experience; and
- Support advertising or marketing where legally permitted.
Essential Cookies
Certain cookies may be necessary for functions such as shopping carts, checkout, authentication, website security, payment processing and order processing.
Non-Essential Cookies
Where required by applicable law, certain analytics, advertising or other non-essential cookies will only be activated after the appropriate consent has been obtained.
Customers may be able to manage preferences through website cookie controls, where available, or through browser settings.
12. Analytics
Where analytics services are used, they may help us understand how customers interact with our website.
Analytics information may include:
- Pages and products viewed;
- Session duration;
- Approximate location;
- Browser and device information;
- Referral sources; and
- Website interactions.
Where required by applicable law, non-essential analytics technologies will only be used after appropriate consent has been obtained.
13. Marketing Communications
Where legally permitted and where such communications are offered, we may send information concerning products, offers, promotions or store updates.
Where consent is required by applicable law, we will only send such communications after obtaining the required consent.
Customers may unsubscribe from promotional email communications by using an available unsubscribe link or by contacting:
Email: support@xsvzp.shop
Even after opting out of marketing communications, customers may continue to receive necessary service communications relating to orders, payments, deliveries, returns, refunds, account security or customer support.
14. Advertising
Where advertising technologies are used, and where permitted by applicable law and subject to any required consent, they may be used to:
- Measure advertising performance;
- Understand customer interests;
- Display relevant advertisements;
- Measure conversions; and
- Improve marketing campaigns.
Advertising providers may use cookies, pixels or similar technologies where applicable.
Where legally required, non-essential advertising technologies will be subject to appropriate consent mechanisms.
15. International Data Transfers
Some service providers used in connection with our Services may process personal information outside the United Kingdom or the country in which a customer resides.
Depending on the services actually used, these providers may include e-commerce platform providers, payment providers, cloud providers, analytics providers, customer support providers, marketing providers and other technology providers.
Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.
Depending on the circumstances, these may include:
- An applicable adequacy regulation or decision;
- Approved standard contractual clauses;
- Appropriate contractual safeguards;
- Technical and organizational security measures; or
- Another legally recognized transfer mechanism.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Retention periods may depend on:
- The duration of our customer relationship;
- Order fulfilment requirements;
- Returns and refunds;
- Customer support requirements;
- Accounting and tax obligations;
- Fraud-prevention requirements;
- Applicable legal limitation periods;
- Dispute resolution; and
- The need to establish or defend legal claims.
When information is no longer required, we may delete it, anonymize it or restrict further processing where appropriate.
17. Security of Personal Information
We use reasonable administrative, organizational and technical measures designed to protect personal information against unauthorized access, accidental loss, unlawful disclosure, unauthorized alteration, destruction, misuse and unauthorized processing.
Depending on the systems and services used, security measures may include:
- Restricted access;
- Authentication controls;
- Secure hosting;
- Encryption where appropriate;
- Fraud monitoring;
- Security reviews; and
- Controlled access by relevant service providers.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
We therefore do not represent or guarantee that personal information will be completely secure in every circumstance.
18. Your Responsibilities
Customers should take reasonable steps to protect their personal information.
Where applicable, customers should:
- Provide accurate information;
- Keep account information current;
- Protect passwords and login information;
- Avoid sharing login credentials;
- Notify us if unauthorized access is suspected;
- Provide an accurate delivery address; and
- Use secure devices and internet connections where reasonably possible.
19. Children and Minors
Our Services are not intended to be independently used by individuals who are legally unable to enter into a purchase contract.
Where applicable, minors should obtain appropriate permission or supervision from a parent or legal guardian before creating an account, placing an order, providing personal information or using our Services.
If we become aware that personal information has been collected from a minor without legally required authorization, we may delete or restrict the information as appropriate.
20. Your Data Protection Rights
Depending on applicable law and individual circumstances, you may have the right to:
- Request access to your personal information;
- Request correction of inaccurate information;
- Request completion of incomplete information;
- Request deletion of personal information;
- Request restriction of processing;
- Object to certain processing;
- Object to direct marketing;
- Request portability of eligible personal information;
- Withdraw consent; and
- Submit a complaint to a competent data protection supervisory authority.
These rights are not absolute and may be subject to applicable legal conditions and exceptions.
For example, we may need to retain certain information to complete an order, comply with tax or accounting obligations, prevent fraud, resolve disputes or establish or defend legal claims.
21. Right to Object to Direct Marketing
Where we process personal information for direct marketing purposes, you may object to that processing as provided by applicable law.
After receiving a valid objection, we will stop using the relevant personal information for direct marketing as required by applicable law.
22. How to Exercise Your Privacy Rights
To exercise an applicable privacy or data protection right, please contact us:
Email: support@xsvzp.shop
Please provide sufficient information to allow us to identify the relevant account, transaction or information, such as:
- Your full name;
- Email address;
- Order number, where applicable; and
- A clear description of your request.
We may request additional information where reasonably necessary to verify your identity.
We will respond within the period required by applicable law.
23. Privacy Complaints
If you have concerns about how we process your personal information, please contact us so that we can review your concerns.
Email: support@xsvzp.shop
Depending on applicable law and your location, you may also have the right to submit a complaint to a competent data protection supervisory authority.
Nothing in this section limits any rights or remedies available under applicable law.
24. Third-Party Websites and Services
Our website may contain links to websites, applications or services operated independently by third parties.
This Privacy Policy applies to personal information processed in connection with our own Services.
Independent third parties may have their own privacy practices and policies.
We recommend reviewing the applicable privacy information before providing personal information directly to an independent third party.
25. Business Transfers
If our business becomes involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be disclosed or transferred to relevant parties where reasonably necessary and subject to applicable law.
26. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Applicable law or regulatory guidance;
- Our Services;
- Payment or delivery systems;
- Shopify or other service providers;
- Security practices; or
- Our business operations.
The updated version will be published on our website.
The “Last Updated” date at the beginning of this Privacy Policy indicates when the latest version became effective.
Where required by applicable law, we may provide additional notice of material changes.
27. Contact Us
If you have questions about this Privacy Policy, how we process personal information or how to exercise applicable privacy rights, please contact:
FAN SEN HAIR SALON LTD
Company Number: 16551801
Registered Address:
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Website: xsvzp.shop
Email: support@xsvzp.shop
Telephone: +44 28 1158 0814
The address above is the company's registered office.