Last updated: October 5, 2026
This Shipping & Delivery Policy explains how orders placed through xsvzp.shop are processed, shipped and delivered.
This online store is operated by FAN SEN HAIR SALON LTD.
Shipping availability, delivery options and applicable shipping charges may depend on the delivery destination and the specific order. The shipping information displayed during checkout forms part of the applicable delivery information for your order.
1. Shipping Destinations
We currently deliver to eligible destinations made available during checkout.
Shipping availability depends on the destination and the delivery options available for the specific order.
If a destination cannot be selected or no shipping option is available during checkout, we may currently be unable to deliver the order to that destination.
We do not guarantee that shipping is available to every country, region or postal code.
2. Order Processing Time
Orders are generally processed within 1–2 business days after the order has been successfully placed and payment has been confirmed, where applicable.
Business days generally exclude weekends and public holidays.
Processing times are estimates and may vary depending on factors such as order volume, product availability, payment verification or other operational circumstances.
If there is a significant issue affecting the processing of your order, we will make reasonable efforts to contact you using the contact information provided with your order.
3. Estimated Delivery Time
After an order has been processed and dispatched, standard delivery generally takes approximately 5–7 business days.
Based on the estimated processing and transit periods above, the overall estimated delivery time is generally approximately 6–9 business days.
These timeframes are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier operations, customs procedures where applicable, weather, public holidays, local delivery conditions and other circumstances outside our reasonable control.
Where more specific delivery information is displayed during checkout, please review that information before completing your purchase.
4. Shipping Charges
Applicable shipping charges, if any, are displayed during checkout before you complete your order.
Shipping charges may depend on factors such as:
- Delivery destination;
- Available shipping method;
- Order characteristics; and
- Other applicable shipping conditions.
We do not represent that every order or destination qualifies for free shipping unless this is specifically displayed during checkout.
The amount shown during checkout is the applicable shipping charge for the selected delivery option at the time the order is placed.
5. Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
The order confirmation generally contains information relating to your purchase.
Please review your order details carefully and contact us promptly if you believe any information is incorrect.
6. Shipping Confirmation and Tracking
Where tracking is available for your shipment, tracking information may be provided after the order has been dispatched.
Tracking availability can depend on the carrier, destination and shipping service used for the order.
We do not guarantee that tracking information will be available for every shipment.
Where tracking information is provided, updates may take some time to appear after dispatch.
Carrier tracking systems are operated by third parties, and tracking updates may occasionally be delayed.
If you have questions about the status of your order, please contact us at:
Email: support@xsvzp.shop
7. Carriers and Delivery Services
The carrier or delivery service used for an order may depend on the destination, product and available shipping arrangements.
We do not guarantee that a particular carrier will be used unless a specific shipping service is expressly offered and selected during checkout.
Where a third-party carrier is used, final delivery is subject to the carrier's operational procedures and local delivery conditions.
8. Delivery Address
Customers are responsible for providing complete and accurate delivery information during checkout.
Please carefully check:
- Recipient name;
- Street address;
- Building or apartment information, where applicable;
- City;
- Postal code;
- Country; and
- Contact information.
If you notice an error in your delivery information, please contact us as soon as possible at support@xsvzp.shop.
We will make reasonable efforts to assist before the order is dispatched.
However, we cannot guarantee that an address can be changed after an order has entered processing or has been handed to the carrier.
9. Incorrect or Incomplete Addresses
Delivery problems caused by an incorrect or incomplete address provided by the customer may result in delays, failed delivery or the parcel being returned.
If a parcel is returned because of incorrect or incomplete delivery information, please contact us so that we can review the available options.
Any additional shipping costs will be handled in accordance with the circumstances of the order and applicable consumer law.
10. Delivery Delays
Delivery times provided on our website or during checkout are estimates unless expressly stated otherwise.
Delays may occasionally occur because of circumstances such as:
- Carrier disruptions;
- High shipping volumes;
- Public holidays;
- Severe weather;
- Customs processing;
- Local delivery conditions;
- Incorrect or incomplete delivery information; or
- Other circumstances outside our reasonable control.
If you experience a significant delivery delay, please contact us at support@xsvzp.shop so that we can review the available shipment information.
Nothing in this section limits any mandatory consumer rights relating to delayed delivery.
11. Lost or Missing Shipments
If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:
Email: support@xsvzp.shop
Please provide your order number and relevant delivery information.
We will review the available shipment information and, where appropriate, contact or coordinate with the applicable delivery service.
The appropriate resolution will depend on the circumstances and applicable consumer protection law.
We do not require customers to waive mandatory consumer rights because a shipment is handled by a third-party carrier.
12. Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs or videos of the product and packaging where reasonably possible.
This information helps us assess the issue and determine the appropriate next steps.
Depending on the circumstances and applicable consumer law, an appropriate solution may include repair, replacement, return, price reduction or refund.
For additional information, please review our Return and Refund Policy.
13. Customs, Import Duties and Taxes
International shipments may be subject to customs procedures, import duties, taxes or other charges depending on the destination and applicable law.
The treatment of taxes, duties and other charges may vary by destination and order.
Where taxes or other charges are collected during checkout, the applicable amount should be displayed before the order is completed.
Where charges are not collected during checkout, additional amounts may be assessed by the relevant authorities or delivery provider where permitted by applicable law.
We do not make a general representation that all customs duties, import taxes or other destination-specific charges are included in every order unless this is specifically stated during checkout.
Customers should review the information displayed during checkout before completing their purchase.
14. Order Changes and Cancellations
If you need to request a change or cancellation before your order has been dispatched, please contact us as soon as possible at:
Email: support@xsvzp.shop
We will make reasonable efforts to assist.
However, we cannot guarantee that an order can be changed or cancelled after processing has begun or after the order has been dispatched.
This section does not limit any statutory cancellation or withdrawal rights that may apply under applicable consumer law.
15. Refused or Unclaimed Deliveries
If a parcel is refused or is not collected and is subsequently returned, please contact us so that we can review the circumstances of the order.
Refusing delivery or failing to collect a parcel does not necessarily constitute a valid exercise of a statutory right of withdrawal.
If you wish to exercise an applicable statutory withdrawal right, please communicate your decision to us clearly in accordance with our Return and Refund Policy.
Any additional costs resulting from incorrect delivery information, unjustified refusal or failure to collect an order will be handled in accordance with applicable law.
16. Product Availability
Product availability may change.
If an unexpected availability issue prevents us from fulfilling an order after it has been placed, we will review the order and contact the customer where necessary.
We do not represent that every product will remain continuously available.
Where an order cannot be fulfilled, any applicable payment already received will be handled in accordance with applicable law and our relevant store policies.
17. Delivery Information and Checkout
Customers should review the delivery information presented during checkout before completing an order.
The available delivery destination, shipping method, shipping charge and other order-specific information displayed during checkout may depend on the customer's order and delivery address.
If there is an obvious discrepancy between general shipping information on our website and order-specific information displayed during checkout, please contact us before completing the purchase.
18. Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any mandatory consumer rights that cannot legally be excluded or restricted.
Where mandatory applicable consumer law provides greater rights than this policy, the applicable legal requirements will apply.
19. Contact Information
If you have questions about shipping, delivery or an existing order, please contact us:
FAN SEN HAIR SALON LTD
Company number: 16551801
Registered office:
27 GREEK STREET
LONDON
ENGLAND
W1D 5DF
UNITED KINGDOM
Email: support@xsvzp.shop
Website: xsvzp.shop
Please note that the registered office above is provided as our company registration address. It should not be used as a product return address unless we expressly confirm it in the applicable return instructions.